3 reasons why PH remains outsourcing hub: talent, infra, stable regulatory system


Kris Crismundo, PNA | September 28, 2017, 4:04 PM

IBPAP chairman Lito Tayag (L) is seen with members of the IBPAP’s new board of trustees as of March 14, 2017. Others with Tayag, who is Accenture Philippines Country Managing Director, are (from 2nd L) Vice-Chairman – Cathy Ileto, Sutherland Global Services, Senior Director Marketing & Public Relations; Treasurer – Karen Batungbacal, QBE Global Shared Services Centre, Executive General Manager; and Assistant Treasurer – Miguel Del Rosario, Toon City, President & CEO. PHOTO FROM IBPAP WEBSITE

MANILA – Enabling conditions in the country continue to make it a competitive destination for outsourcing services, the Information Technology and Business Process Association of the Philippines (IBPAP) has said.

According to IBPAP Board of Trustees chairman Lito Tayag, the IT-BPO sector continues to thrive on account of the availability of talents, infrastructure ecosystem, and stable regulation and statutory requirements.

Tayag said in a press conference Wednesday these enabling conditions should be sustained by the stakeholders – government, private sector, and the academe – to maintain the country’s competitiveness as outsourcing hub and to continue attracting investments and create jobs.

“As we move along, regardless of whatever happens along the way, it is imperative for us to maintain these enabling conditions and ensure that they are there,” he said.

“Therefore, it is also important for us to continue to collaborate with all the sector stakeholders and our government in particular, in order for us to maintain these, in order for us to achieve and realize these aspirations for growth in the next six years,” he added.

Mindanao ML: among headwinds

Meanwhile, IBPAP president Rey Untal said security concerns in the country, particularly in Mindanao, are contributing to the headwinds that the IT-BPO sector is currently dealing with.

The group hopes, Untal added, that government will address these concerns and that martial law in Mindanao be lifted soon.

Meanwhile, the IBPAP and the Contact Center Association of the Philippines (CCAP) will hold the 9th International IT-BPM Summit on Nov. 7 at the Makati Shangri-La.

With the theme “PH DNA: Human Tech”, the conference aims to give insights on the future of jobs in the IT-BPO sector as the industry moves toward artificial intelligence.