13 June 2017 — The Department of Foreign Affairs (DFA) Human Resources Management Office (HRMO), in cooperation with the Civil Service Commission (CSC), conducted a seminar on customer service and training on handling exceptional clients entitled “Serving with Impact: Knowing the Basics of Quality Customer Service Delivery” to 17 frontline personnel from the regional consular offices in Butuan, Cagayan de Oro, Cotabato, Davao, General Santos, and Zamboanga in East Asia Hotel Royale in General Santos City, South Cotabato on June 04.
The seminar aims to equip frontline DFA personnel with the knowledge and ability to effectively provide service to its clientele. It seeks to improve customer responsiveness, develop a customer-oriented culture within the agency, and understand the significance of service excellence. It also offered a refresher module on the salient features of RA 6713 (Code of Conduct and Ethical Standards of Public Officials and Employees) and RA 9485 (Anti-Red Tape Act). Participants were expected to learn one’s critical roles in improving excellent service to clients, acquire better understanding of clients’ behavior, and obtain necessary skills in handling various types of clients.
The participants appreciated the enhanced capacity building and people management provided by the training. They left the seminar and went back to their workplace equipped not only with the necessary skill set required as frontliners but also with renewed confidence, a sense of empowerment, and commitment towards commendable public service. Philippine Embassy Philippines